The COVID-19 pandemic is accelerating uptake of digital technologies that reduce human-to-human and physical contact, automate processes and facilitate remote interaction.
Chatbots, voice-activation, contactless payments via mobile wallets, healthcare robots, delivery drones, 5G, virtual/augmented/extended reality and data-driven advice delivered to mobiles are just some of the examples.
AWF 20 online event that will bring together senior strategists, CX and digital experts from across a range of consumer-facing industries to explore the longer-term implications of this digital acceleration.